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    Cancellation and Return Policy

    CANCELLATION AND RETURN POLICY

    CANCELLATION POLICY

    Cancellation before shipment (Only valid on orders’ place & delivery in India):

    If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support@Altbazar.com or call us on +91 7599 888 222.

    In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

    Cancellation post shipment (Only valid on orders’ place & delivery in India):

    If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on support@Altbazar.com.

    •In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.

    •Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours. We have to mention here about wear and tear charges, shipping charges, return expenses, etc.

    How will I get refunded for the cancelled orders and how long will this process take?

    In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.

    In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

    •For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

    •For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

    •In addition, we also provide the hassle-free option of refund through Altbazar coupons, which can be used during future purchases.

    What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?

    Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.

    If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.

    RETURNS/REPLACEMENT POLICY

    How do I return an item purchased on Altbazar?

    Indian Orders:

    Altbazar offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.

    •Step 1: Contact our Customer Support team via email (support@Altbazar.com) within 5 business days of receiving the order.

    •Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.

    •Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

    International Orders:

    Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state or are expired or an incorrect product has been delivered. Such products can only be returned in their original packaging, in an unused and sealed condition. [Opened or used products will not be accepted as returns.]

    If a return is accepted, Altbazar will replace or refund the invoiced rupee value for, the damaged / defective / expired / wrong product. In either case, the additional customs amount paid by the customer to receive the product will be reimbursed to the customer in the form of a refund coupon, that can be applied to the customer’s next order with Altbazar, subject to the customer providing a copy of the customs receipt.

    Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.



    Returns will not be accepted under the following conditions:

    •Product is damaged due to misuse/overuse

    •Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged

    •Serial Number is tampered with.

    •Defective products that are not covered under Seller/Manufacturer’s warranty

    •Product is used or altered

    •If request is initiated after 5 business days of order delivery

    •Free product provided by brand

    Categories not eligible for Return:

    •Customized Products (eg: lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand

    •Personal care appliances cannot be returned due to hygiene issues

    Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

    Damaged or defective item/wrong product:

    If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

    •Step 1: Contact our Customer Support team via email (support@Altbazar.com) within 5 business days of receiving the order.

    •Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.

    •Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

    Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

    Do I have to return the free gift when I return a product?

    Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

    Can I return part of my order?

    Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

    How will I get refunded for the returned orders and how long will this process take?

    In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

    •For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

    •For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

    •In addition, we also provide the hassle-free option of refund through Altbazar coupons, which can be used during future purchases.

    BUY BACK POLICY

    The Company provides a Buy Back Policy to the distributor who wishes to resign from his/her distributorship and return any products that are in good condition, useable, resalable, unopened, unaltered and must have a shelf life of at least four months.

    If the Distributor resigns within 30 days from the purchase of the products, Altbazar shall provide a full refund for the products to the Distributor.

    If the Distributor resigns from his/her distributorship after the expiry of 30 days from the date of purchase of products from Altbazar, the amount refunded will be equal to distributor cost of the products being returned, less total bonus paid out by the Company on the original purchase, less 10% service charge.

    The Buy Back policy is designed to impose upon the sponsor and the Company the obligation to ensure that the distributor is buying products wisely.